From Vinyl to Spotify; How to Engage Our Multi-Generational Patients


When you sit down to speak with a patient, who are you addressing? It turns out that different generations (Baby Boomers, Gen X, Millennials, and Gen Z) have been raised in such distinct environments that they approach things very differently. In this session, Margy will explore the language, learning styles, motivators, and perceptions for each of the 4 generations and together, we will come up with ways to communicate with patients in a way that will gain their trust and motivate them to act.

Margy is an international facilitator, speaker, author, consultant, and coach. As a communications expert, she has engaged groups in learning powerful ways to identify their purpose and achieve their goals. She has a particular passion for using neuroscience principles to uncover barriers and facilitate new behavioral choices. As a result of working with her, people often say they have more confidence and get better results in communicating with almost anyone. Margy lives in the Seattle area and enjoys art projects and finding ways to repurpose almost anything!

Enjoy this replay from the Second Annual Dental and Medical Insurance Extravaganza for the Modern Wellness Practice, recorded in October 2019 at the Palms Casino Resort in Las Vegas.

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